Can't Open this Profile

Started by morel on Saturday, October 10, 2015
Showing all 8 posts
10/10/2015 at 5:09 AM

This profile just won't open on my computer:

Richard Otis

Everything else is working fine. It is just that profile giving trouble.

Is it just me? Can anyone open this profile?

10/10/2015 at 7:19 AM

I can.

10/10/2015 at 8:59 AM

Thanks Oton.

Now, I tried to open this same profile on my laptop (different technology, different browser, different everything), still the profile won't open.

So if it works for you, but not me, no matter the technology, therefore, the problem must be related to "me", my profile. There may be something that sends the relationship building routine into a loop, until it times out.

I'll open a ticket with customer service.

10/10/2015 at 11:01 AM

I had no problem viewing Richard Otis.

10/11/2015 at 4:21 AM

Salut Mario meme chose pour moi je ne peux aficher la page du profil mentioner,,

je suis sous linux et Seamonkey browser impossible daficher le profile

10/11/2015 at 8:58 AM

Having problem viewing his profile today, Error: Timeout.

Private User
10/11/2015 at 11:05 AM

I also get a time out error. I can see the data via the API, the edit profile, or tree view. Just can't get it to see it in profile view. Tried the various tabs in profile view with no change.

Tried to view the profile when not logged into Geni and it worked. So I think it might be something within the logged in code. I see a delay on "hermes.geni.com" websocket.

10/11/2015 at 1:14 PM

Oh, thanks to all of you, we now have more info about this problem.

I did open a ticket with customer service yesterday. I included a link to this discussion, so that help desk will be able to read your comments.

Showing all 8 posts

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