Sometimes when I click on a Record Match icon in Geni, a page opens in MyHeritage (where I am also logged in), but there is no record and nothing to confirm.
Am I doing something wrong?
It happens to me at times also. I think the databases can lag.
Thanks for letting me know -- I was really at a loss to figure this out.
You might try to refresh the counts on the Geni profile and try again.
Thanks for the tip. The problem was solved after I logged in today, but in the future, how do I refresh the counts on the profile?
use the yellow symbol to refresh the count
Thanks, Job -- that seems to work.
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