Confirming Smart Matches and Record Matches

A bug report has been opened by a member with MyHeritage.

Thanks for the update. Can you please post a link to the bug report - I cant find how to view bugs reported for MyHeritage. Thanks.

He opened it with MyHeritage directly. We have also advised Geni so they can check with MH, but it certainly wouldn’t hurt to open a bug report here

https://help.geni.com/hc/en-us/community/topics/201174707-Getting-H...

Thanks, but you have to be a paid member to raise a ticket on Geni whereas I have MyH membership.

Yes, I have the same. It "autoreverts" after 10 seconds with no explanation. Easy to miss and totally confusing! I have yet to see the same behaviour anywhere in an interface, and I work with user experience design.

In another Discussion, on 7/18/2018, someone commented
"Alex's comments about the Smart Matches not sticking (as well as the other MyHeritage matches) was made this past Saturday. Here it is 4 days later and I am still having the SAME ISSUE. I have complained to MyHeritage (twice) - they actually have a phone number to call - and they are adamant that the problem is a GENI problem. What is being done to correct this AND WHEN ??????"

and the answer given (same date) was
"Geni and My.Heritage are working on the problem - no estimate of timeframe of a fix at this stage."

Since the next comment in that discussion was that that was off-topic there, I am not posting a link to that discussion (but posted a link in that discussion to this one).

Hi,
I believe a fix was implemented today (or maybe yesterday depending on your timezone) - can you please retry and let us know if it is not working.
Thanks
Leanne

It's working for me now thank you. At last!

Thanks. Works here too! :)

Mine system started "re-confirming" matches correctly early yesterday A.M. Can anyone explain what happened and why ? This happen a couple of years ago and at that time there was ZERO explanation. Does anyone know what happened ???

There was a networking problem at MyHeritage that prevented their calls from getting back to our servers.

Mike - thanks for responding.

It's ironic that when I reported the error to MyHeritage that they seemed incapable of understanding the problem never mind fixing it. After 2 weeks I only received one half-hearted response. Useless.
Obviously they just left it to Geni engineers to track down when as it was clear the callback wasn't working and the obvious starting point to trace the fault was MyHeritage.
All the more bizarre since MyHeritage and Geni are actually the same company I believe!

Yes, in order to succeed, it is vital that these two companies agree upon the importance of a unified customer journey experience when touching both services simultaneously.