family trees

Started by Nancy D. Coon on Saturday, June 10, 2017

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Participants:

Nancy D. Coon

Geni Pro
Hatte Blejer on hiatus

Geni Pro
Jonathan Scott Krengel

Geni Pro
Erica Howton

Geni Pro

Profiles Mentioned:

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Geni member

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Nancy D. Coon PRO

6/10/2017 at 2:04 AM

The profiles on my family tree no longer have the option of being able to edit information on profiles. How can that be corrected? Only the word more is under the photo. Thanks for any help you can offer.

Nancy Coon

Hatte Blejer on hiatus C

6/10/2017 at 9:58 AM

Can you tell us what you see when you look at profile view?

Send me a link to one or more of the examples.

Nancy D. Coon PRO

6/12/2017 at 1:59 AM

Problem I Am having is with my brother's profile. Hope you can help.

Private

Nancy

Jonathan Scott Krengel PRO

6/12/2017 at 6:49 PM

Nancy, Your brother has claimed his profile. He may have changed his privacy settings to only allow himself to edit his profile.

Nancy D. Coon PRO

6/13/2017 at 2:13 AM

Jonathan,

My brother died and I need to change his profile!

Nancy

Erica Howton C

6/13/2017 at 11:09 AM

Nancy D. Coon I'm so sorry. On his profile is a report option. I used that and selected "deceased," referencing your note. Geni needs to do some technical work to "UNclaim" his profile, and will then release it to be edited. As the reporter I'll get an email notification when that work is done, and I'll post back here when I get that. It's a work priority for geni, usually completed within 24 hours.

Hatte Blejer on hiatus C

6/13/2017 at 3:31 PM

I just wrote Nancy the same instructions :)

Erica or I will do it for you if you have trouble, but it's quite straight-forward. I just had to do this for my mother unfortunately.

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family trees

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