DNA

Started by Private on Sunday, January 26, 2014

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Private

Geni member
Private User

Geni Pro
Erica Howton

Geni Pro
Customer Service

Geni Pro

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Private

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Private

1/26/2014 at 8:06 AM

Have tried for 2 day to order the DNA Kit, Gave it all the information twice. Don' know if one has been ordered or not???
Patricia Holzer -Tornblom

Private User

1/26/2014 at 5:05 PM

Family Tree DNA generally gives a Confirmation, and sends a Confirmation e-mail -- including Kit Number and password. On the other hand, I do not want to be responsible for you being charged multiple times. So you may want to contact them:

Family Tree DNA - .Gene By Gene, Ltd. - Sales: (713) 868-1438
-- new call center hours, beginning Monday, January 27, 2014, will be Monday - Thursday 9 am - 5 pm and Friday 9 am - 12 pm and 1 pm - 4:30 pm. -- all hours are Central time.

Erica Howton C

1/26/2014 at 5:54 PM

Private

Always check your email program "spam" folder too. All kinds of good stuff can end up there ...

Customer Service C G

1/28/2014 at 9:07 AM

Hi Private,

Your order was successfully placed. Please check your email as we have sent you a message.

Thank you.

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