Better messaging

Started by Vello Suigussaar on Monday, March 19, 2012
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When sending a message to a Geni user, Geni responds that "The message has been sent". This means that Geni has transmitted the message to the users mailbox located at the Geni server. However, if the user has elected NOT TO RECEIVE Geni messages at their home mailbox, he does not know about the message. The sender waits, gets frustrated, and after several such incidents starts to loose interest.

In this case, would it not be better for Geni and all the users to receive a slightly different response. For example, it could simly say "The message is available for review". The sender knows not to expect a response anytime soon, and could explore alternate ways to communicate with the intended user. This would be a simle change, and help to mitigate at least one irritant for the users.

I like this idea.

I am not sure what is wrong with saying a message has been sent. When you send an email it goes in your sent items. That's standard for all messaging programs.

Offline also if you buy something to be delivered to you, the seller will tell you when they sent it to you.

Sent does not mean received.

David, the idea is to improve understanding. No doubt some people will not even look at their home mailbox for several days at a time. So be it. However, the people who have deliberately elected not to receive any communication from Geni are somewhat different. Geni should be able to communicate this difference to message senders, so that senders can consider alternate methods of communication.

"The message is available for review". -- This would suggest to me that I can review it, not that it was sent. For me, definitely not an improvement.

To my mind, current wording is fine. But if it is baffing some, perhaps it could be elaborated to: "The message has been sent to their Geni-inbox" or "The message has been sent to their Geni-Inbox, and depending on their settings, possibly also to their e-mail." -- but telling the sender someone's settings re: receiving e-mail from Geni is, to my mind, invasive of privacy.

Geni has also said they will not tell if someone is Blocking - in which case as I understand, they would say the message was sent, but it would not be true (or ??) -- tho hopefully this will not be the case.

And Vello, no - I do not agree that the "the people who have deliberately elected not to receive any communication from Geni are somewhat different." - they are just folks who do not like spam, and/or are on Geni enough that there is no need to clog up their e-mail with Geni messages.

Folks have the option - under Notifications - to choose to be e-mailed separately when someone "sends me a message" - so if they unclicked that one, they would not receive e-mail notification of messages even if receiving all other messages from Geni. So it is not only folks choosing to not to receive any notices from Geni that do not get the e-mail re: geni-messages sent to them.

For me, 'the message has been sent' is exactly that. I don't see any advantage to changing it.

Whatever the wording, the sender will never know if the recipient has read the message or just deleted it without opening.

Or, the recipient can have read the item and still choose not to respond. Particularly if he/she has elected not to receive Geni messages.

Not much interest here, apparently. However, Geni might want to consider that (most likely) all e-mail services have a follow-up message, after flashing that "the message has been sent". If the e-mail address is incorrect, a subsequent message comes back to the sender, indicating "the message could not be delivered".

If a Geni user receives an e-mail via Geni from another user and does not respond within a reasonable time, the sender can conclude that for whatever reason this user is not interested. Leave them alone! On the other hand, those Geni users following some kind of popular trend to block spam, may not even realize that they have inadverently also blocked useful communication. The sender might then consider alternate means of contacting the intended receiver.

Some might argue that, my o my, my privacy would be compromised! There are several profile privacy settings available to users. Users should realize that their publicly visible profiles display more or less information, thus communicating their privacy settings to all the internet.

Would it not make sense for Geni to devise a slightly differently worded response to message senders, dependent on weather the message has indeed been launched on the internet, or simply sits in a dedicated Geni
mailbox waiting for the next encounter?

There is surely interest, Vello. However, most casual users tend not to make the effort to speak up in public and are content simply lurking the forums. It usually takes time and effort to even awake even the slightest interest, let alone to swing opinion for an issue that probably is not experienced as top priority or a major obstacle for getting things done. The list is long. Just keep at it!

Jõudu!

Excuse me -- the message isn't supposed to be "launched on the internet" period.

It is supposed to go to the recipient's Geni-inbox, and, if the recipient has so wished/indicated to Geni, a notice of it sent to the recipient's e-mail inbox -- but it is definitely not ever supposed to be "launched on the internet".

Launched on the internet means Geni to server to server to server to howmany servers it might take to reach the worldwide intended receiver's home mailbox. This is not a private direct wire connection.

Not sure I even actually fully understand your explanation of "launched on the internet", clearly did not understand the phrase originally.

On the other hand, Geni's message 'the message has been sent' speaks to me. It is one I have no trouble with.

I have no idea whether Geni's sending the message to the other person's Geni-inbox is "a private direct wire connection" or not. Does it matter which way they do it??

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