Netflix does it... why can't Geni do it?

Started by Private User on Wednesday, March 14, 2012
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Private User
3/14/2012 at 3:41 AM

Feb 5th 2012

Mr. Noah Tutak, President
Geni, Inc.
8491 W. Sunset Blvd., #106
West Hollywood, CA 90069-1911

Dear Sir,

Thank you for allowing me a few minutes of your valuable time. I am a retired woman almost in my 70s, living on a limited income, and a Basic member of Geni since February 17th, 2010, with the following stats:

“You are connected to 61,123,693 people on Geni. Family Members: 589, Blood Relatives: 5,000, Ancestors: 5,000, Descendants: 7, Following: 498, Profiles Added: 676, Profiles Managed: 688. “

I would very much like to update to Geni Pro but my budget doesn’t allow me to pay all at once for a full year in advance.

Would you be agreeable to charging my credit card with monthly payments on the 1st of every month, to pay for my subscription? Netflix does it for me, why couldn’t you?

I’m sure there are a great many Basic members who would gladly upgrade to Geni Plus or Geni Pro if they were given the choice of an affordable monthly charge instead of a one time a year charge that they can ill afford. Can you imagine your increased revenue if only one in one hundred Basic members were to upgrade to Geni Pro?

Thank you for considering my request and hoping in a favorable decision, I remain,

Respectfully yours,

Mariette Lassonde

3/14/2012 at 2:14 PM
3/14/2012 at 3:14 PM

Customer Service has reached out to Mariette and we have a new FAQ that can be of help.
http://help.geni.com/entries/21135687-how-do-i-contact-geni-about-m...

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