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Who is supposed to be responding to PRO users question?

Started by Private User on Thursday, March 1, 2012
Problem with this page?

Participants:

  • Private User
    Geni Pro
  • Private User
    Geni member
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Private User
3/1/2012 at 10:59 AM

Why is there no response from Geni for a question submitted over a month ago regarding a problem that has not been addressed for over 1 1/2 years? Is anyone there to help PRO users? I give up and am very frustrated. Can anyone help? What am I supposed to do?

Private User
3/1/2012 at 11:08 AM

Carl

We are in the process of adding cs agents to lower the response time. I have found your ticket and will look into the issue with audio for your video's

Private User
3/1/2012 at 2:49 PM

Thank you.

Showing all 3 posts

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