Geni responses to requests via submission of tickets

Yes, they do respond. It does sometimes take time. Is it something that other users or curators could help with. There's a thread dedicated to posting requests for assistant to Pros and/or to Curators.

In cases where the request needs quick attention (such as a deceased family member), I sometimes alert Customer Service. Otherwise, if it's not urgent, you probably have to just be patient.

Thank you, Hatte. It's an invalid email address that needs to be deleted in a duplicate profile. The profiles need to be merged or the one (invalid) profile deleted. I don't know how it ever happened, but a nuisance.

Michael - I assume that they are private so we curators can't help? You can choose to temporarily invite a curator to your family group so they can merge the duplicates - if they are both in the big tree- and delete the invalid email address. I personally have never joined a person's family group for that purpose, but I think any of the curators would be trustworthy.

If the profiles are public, we can help.

How do I temporarily invite a curator to help?

Go to the profile of the curator who you wish to invite. There is an Actions button on the upper right hand. There is a pull down menu that will come up if you click on Actions. Select "Invite to Family Group" and then type in the name of the person. Make sure you trust the person and make sure to Remove from Family Group afterward.

I don't allow anyone in my family group except family. When I first joined Geni, I had more people in the family group, but I have to respect the privacy of my family members. Even if I trust someone, it's not up to me to expose my family member's information to them :) except very temporarily.

Good to know. Geni just resolved my issue late this afternoon ... 5 days. I should learn to be more patient. Thanks again for the information! This is a great site.

Mike - I'm very pleased that they were able to resolve your issue. Five days is not bad for a small company for a non-urgent issue. Keep asking good questions.